Returns Info

At Sketch - The Label, we are happy to exchange or refund your items within 14 days of purchase once your items are accompanied by an original receipt.

Returns of items purchased online must be accompanied by an order confirmation email and a dispatch invoice. Returns are to be delivered to store for refund to be applied.

All refunds are issued to the original method of payment with an original receipt. Kindly note, a gift receipt is not an original receipt. Merchandise accompanied by a gift receipt may be exchanged within 14 days also.

Reduced price merchandise may only be exchanged if returned within 14 days once accompanied by an original receipt.

Items must be returned in original packaging where applicable. This does not affect your statutory rights. Lifestyle items and boxed items are only refundable if packaging remains intact.

For further information, please refer to our Terms & Conditions.